New Kabul Bank 1,Great Massoud Avenue,Khwaja Rawash,Kabul, Kabul, Afghanistan
Jan 10, 2018Full time
Job Description: DESCRIPTION SUMMARY: Junior Functional Officer officer is responsible for all modifications which are roles,limites,creations of new user,Functions,Enabling,Holding,Resset password,Change branch codes, adding removing till IDs,Closing users,open & closing till IDs,Realising No Credit,No Debit,Freezing,Accounts,issuing,Transfering chq books based on legal documents. ESSENTIAL FUNCTIONS: Job Description: The CBS officer is responsible for the day-to-day operations, management and maintenance of communication infrastructure and systems. The incumbent carries out responsibilities in some or all of the following responsibilities which are mention below. Responsibilities: current position as CBS officer - Assisting senior functional officer in User creation/ Modification/ reset password - Assisting senior functional officer for Status change activity, amount block/release - Supporting two email address by the name of helpdesk.cbs1 and helpdesk.cbs2 and supporting branches through these mails (receiving requests through mail, modifying and informing branch through mail or phone) - Respond to requests for functional assistance in person, via phone, electronically and mail. - Follow standard help desk procedures. - Log all help desk interactions. - Confirms all logged issues with appropriate branch/department. - Update the status in Logged issues report. - Administrate help desk software (when available) - Redirect problems to appropriate resource. - Identify and escalate situations requiring urgent attention. - Prepare activity reports on daily basis. - Stay current with system information, changes and updates - Documentation of all activities - Reply to Branches Letter - Replying administrative formal letters.